FAQ: Link, The World’s First Flip-Shoe
For the most up-to-date information about the status of our project, check our project updates on Indiegogo!

How to measure my feet?

  1. Draw a straight line, longer than your foot, on a piece of paper
  2. Place the paper on a flat surface
  3. Stand on the line with your heel and longest toe centered on the line
  4. Place a mark on the line at the tip of the longest toe and at the back of the heel
  5. The size you measured will serve you in choosing the right flip-shoe.
  • Link is a flexible flip-shoe. If your feet are between 2 sizes, we recommend you take a size down for better grip.
Last updated: July 13, 2019 23:46

I can’t find my size

Our sizes go from 230mm to 300mm. If your feet size is smaller or larger - Sorry, this is outside our capabilities this time.

Last updated: July 13, 2019 01:32

Choosing multiple flip-shoes

If you’ve pledge more than one shoe and now you can’t select the followings, most probably you just need scroll down your mobile screen.

When you access to survey through your backer purchase email, the platform will recognize your pledge.

Then, in one slide you will choose size and color for the first shoe, and then on the next slide, the same for the second and last shoe. And go on, in case you ordered more than two!

Last updated: July 14, 2019 00:04

Where do you ship from and what about custom duties?

As a startup, we currently do not have freight, distribution and warehousing in every country to provide that service for you. Our shoes are shipped fast and safely out from China to your doorstep. Having said this, relevant duties and VAT may still apply depending on local customs and regulations. Please be reminded that customs are to be covered by the receiver. We are sorry if that causes any inconvenience. In any case, the TAX shouldn’t be very high, as the price of the product isn’t either.

Last updated: July 14, 2019 00:04

Refunds

We are a small startup and sorry we can’t accept refunds.

In case of wrong sizing we will accept exchanges, shipping cost assumed by the customer Regarding the no refund policy, we want to share the main reasons:

1. During the campaign we have incurred expenses and payments to third parties, directly related to the success of the campaign and your contribution.

2. After receiving Indiegogo payment, we order and bought all the materials to our suppliers As you can imagine and know, this is not a regular ecommerce campaign. It’s a crowdfunding campaign, and we need your help and commitment to pursue our dreams.

Last updated: July 14, 2019 00:05

Check Shoes Colors

When your choose color on the selector, the shoe pictures will appear with radio button on the left - click on the radio button that reflect your desired color.

Last updated: July 14, 2019 00:04

Warranty

As we are a Startup we work with limited budget and can’t offer a warranty period at the moment.

Therefore, it’s not the first time that we work with that factory and we have all the processes controlled. Each pair goes through Quality Control so we assure that backers will get an amazing quality shoe!

Last updated: July 13, 2019 01:50

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Indiegogo!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Backer Accounts

I’m having password trouble! - I can’t remember my password!

When you reset your password, you may need to clear your cache and temporary browsing history so that your old password is removed from your saved passwords. Next, use this link to reset your password.

I’m having password trouble! - I’ve reset my password but it still doesn’t work!

You may not have an account. You can create an account by clicking the account confirmation link in any survey you have. You can also get started with signing up for a BackerKit account here.

If you have created an account and have gone through the previous steps, but are still having trouble, please reach out to us via the contact form. Let us know any important details (browser type, mobile device or computer, OS, etc).

Do I need a BackerKit account to fill out/receive my survey?

You do not need a BackerKit account to access your surveys through BackerKit BackerKit accounts help to manage and keep track of surveys and are especially helpful for folks who have backed multiple projects.

Do I have an account?

Try account recovery here.

You may or may not have an account set up, but you can access the Account Request Confirmation from the bottom of the confirmation page of any of your surveys.

How do I update my email address in my backer account?

Contact BackerKit support by signing in to your BackerKit account, and then clicking on “Need Help?” in the top right side of the page! We will ask you to verify that you are the account holder; and to provide the new email address to which you would like to update your account. You can verify by your ownership of your backer account by either of the following methods:

* Sending us an email from the old email address, specifying the new email address for your backer account.

* Sending us a screenshot of your original pledge that shows your backer number on Kickstarter (or Indiegogo, etc).

How do I delete my backer account?

While signed in to your BackerKit account, click on “Need Help?” on the top right side of the page.

If you delete your account, you will still be able to access your surveys in the future -- no account needed.

What is a backer account?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team-BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

A backer account helps backers (like you!) to keep their surveys organized. Oftentimes, people who support projects that use crowdfunding support multiple projects across crowdfunding platforms. Any project that uses BackerKit will appear in your BackerKit account, and will allow you to help keep track of updates such as address, items, timelines, support, etc.

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